How to exercise your data protection rights under UK GDPR.
In the app
Where available, you can manage data directly from your account:
- Account → Privacy & data — delete coach messages, analyses, images, withdraw sensitive-data consent, delete account
Not yet available: automated download/export of all personal data. Contact us for portability requests.
Contact us
Email [PRIVACY EMAIL] with:
- your request type (access, correction, deletion, etc.)
- the email address associated with your account
- enough detail for us to locate your data
We may need to verify your identity before fulfilling requests.
Rights you can request
- Access — copy of personal information we hold
- Rectification — correct inaccurate information
- Erasure — delete information in certain circumstances
- Restriction — limit how we use information
- Objection — object to certain processing
- Portability — receive data in a machine-readable format where applicable
- Withdraw consent — for processing based on consent (e.g. sensitive dating information, marketing emails)
Complaints
If you are unhappy with our response, you may complain to the ICO: ico.org.uk/make-a-complaint.
Response times
We aim to respond promptly and within applicable statutory timeframes. [RESPONSE DEADLINE TO BE CONFIRMED WITH COUNSEL — typically one month under UK GDPR for most requests.]